DO NOT RECOMMEND THIS SUPPLIER – AVOID AT ALL COSTS
We placed a significant order with this supplier, and 80% of the balloons arrived defective. They drastically deflate after three hours, which is unacceptable. Issues Experienced:
Lack of Instructions:
They do not provide proper instructions for inflating the balloons. Upon asking, they sent inconsistent videos over weeks, each claiming we were inflating them incorrectly.
Blaming the Customer:
Despite following their instructions, the balloons kept deflating. They repeatedly blamed us and re-sent the same videos.
Poor Solutions:
Instead of addressing the issue, they asked us to find and patch leaks. They provided only 10 patches for far more defective balloons, leaving us unable to resolve the problem. Outcome:
This experience has been extremely disappointing. The defective products and lack of accountability wasted our time, resources and ruined our decorations.